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FAQ

How Do I Find and Order My School Uniform Items?

Just go to the PRIMARY SCHOOL or SECONDARY SCHOOL web link page, here you will find a list of all the schools we supply online.  Once you click on your school logo you will be able to see and buy the full range of uniform. Or you can use the search bar at the top of the page.  Items will come supplied with the School Logo if applicable.

Can I buy my Uniform in any Laser Schoolwear Branch?

We stock uniform in the branch closest to the school, if you are unsure which branch stocks your uniform please check here

Sizing

Please refer to our sizing charts in order to choose the best size for your child. We stock a range of standard sizes, we can supply special sizes of uniform - but please remember allow plenty of time as these are made to order.

Can I Track My Order From Being Placed To Delivery?

You can track your order from being placed to delivery. Login to your account and select “My Orders”. Then click View Details of the order you want to track. The status of your order will be indicated as follows:

Awaiting Fulfilment – your order has been accepted.
Pending – we are processing your order and readying it for collection/dispatch.
Completed – your order is ready and has been shipped or is ready to collect, if you are collecting your order you will also receive a text once it arrives in store.

Delivery – Online Orders

Standard Delivery –  is £6.50 per order, and usually takes just 3-5 working days.  Due to the high volume of orders that are placed during our peak time August – September, your delivery may take slightly longer than usual. 

Click and Collect – Online Orders

Click and collect is free of charge. Orders can take 2 – 3 days to process. You will receive an email / text once the order is ready to collect.  Due to the high volume of orders that are placed during our peak time August – September, your order may take slightly longer than usual. 

Returns – Online Orders

Unworn goods can be returned for refund either to store or by post (see below), within 28 days of purchase.  We offer exchanges for items returned within 90 days of purchase. If you return an item goods must be returned with your original receipt/delivery note, unworn, complete with packaging and be in the condition that they were purchased.  Refunds are made through our online payment system. Items bought online may be exchanged in store, if stock is available. Without a receipt/delivery note we may exchange or refund in vouchers/online.  You can return goods to us at: Laser Schoolwear, 92/100 London Road, Liverpool, L5 5NL. Tel 0151-709-0701

The parcel should contain: The item(s) you purchased that you wish to return in their original condition and your original delivery note with a covering note explaining the reasons why you are returning the goods.

You will need to pay for the postage, and we recommend using the Post Office and ensuring you have a proof of postage. We will refund the delivery charge if we have made an error or there is a fault with your order. We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. and you should allow 14 days to receive your refund.

If you require a replacement item posting to you, we would advise you to make a separate school uniform order online since this will ensure the fastest delivery time, while your returned item is being processed.

This does not affect your statutory rights. If some reason an item is faulty please contact us first then follow our returns procedure, once we receive your parcel we will contact you. If you need advice on delivery or returns, please contact us on 0151-709-0701 or laserschoolwear@gmail.com

Availability

Products available on our website may not be available in all our retail stores, and vice versa.

Goods are subject to availability, and at busy times of year some items may be out of stock.  If we are unable to deliver your uniform, we will let you know as quickly as possible. We will contact you giving a forecast delivery date. You will be asked if you are happy to wait until the item is back in stock or cancel and receive a refund.

Prices and Descriptions

The prices quoted on this Website apply only to products sold via this Website.  Where the same products are available in our stores different prices may apply.  Please note that sizing data and descriptions are not binding. All measurements are for guidance only. Colours and styles within this website are an indication and are not 100% representative of the actual item. We reserve the right to send a different brand to one that you may have received previously.

This page summarises the main information you need for ordering. The full information and legal agreement is on the Terms and Conditions page.

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