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FAQ

How Do I Find and Order My School Uniform Items?

Just go to the PRIMARY SCHOOL or SECONDARY SCHOOL web link page, here you will find a list of all the schools we supply online.  Once you click on your school logo you will be able to see and buy the full range of uniform. Or you can use the search bar at the top of the page.  Items will come supplied with the School Logo if applicable.

Can I buy my Uniform in any Laser Schoolwear Branch?

We stock uniform in the branch closest to the school, if you are unsure which branch stocks your uniform please check here

Sizing

Please refer to our sizing charts in order to choose the best size for your child. We stock a range of standard sizes, we can supply special sizes of uniform - but please remember allow plenty of time as these are made to order.

Can I Track My Order From Being Placed To Delivery?

You can track your order from being placed to delivery. Login to your account and select “My Orders”. Then click View Details of the order you want to track. The status of your order will be indicated as follows:

Awaiting Fulfilment – your order has been accepted.
Pending – we are processing your order and readying it for collection/dispatch.
Completed – your order is ready and has been shipped or is ready to collect, if you are collecting your order you will also receive a text once it arrives in store.

Delivery – Online Orders

Standard Delivery –  is £6.50 per order, and usually takes just 3-5 working days.  Due to the high volume of orders that are placed during our peak time August – September, your delivery may take slightly longer than usual. 

Returns – Online Orders

All items purchased online are non-refundable. If you are not happy with your purchase we can offer in store credit vouchers for each item returned excluding delivery charges. If due to our stock shortage or unavailability, items will be refunded automatically.  

Availability

Products available on our website may not be available in all our retail stores, and vice versa.

Goods are subject to availability, and at busy times of year some items may be out of stock.  If we are unable to deliver your uniform, we will let you know as quickly as possible. We will contact you giving a forecast delivery date. You will be asked if you are happy to wait until the item is back in stock or cancel and receive a refund.

Prices and Descriptions

The prices quoted on this Website apply only to products sold via this Website.  Where the same products are available in our stores different prices may apply.  Please note that sizing data and descriptions are not binding. All measurements are for guidance only. Colours and styles within this website are an indication and are not 100% representative of the actual item. We reserve the right to send a different brand to one that you may have received previously.

This page summarises the main information you need for ordering. The full information and legal agreement is on the Terms and Conditions page.

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